Returns & Exchanges

At SWAY, we want you to glow with confidence. If you are not completely satisfied with your purchase, we offer a hassle-free return or exchange process within 30 days of delivery for all unopened and gently used products.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once approved, a prepaid shipping label will be sent to your inbox. Simply print it out and attach it to your original packaging.

3

Package and Ship

Ensure the products are securely packed to prevent damage during transit and drop the package off at any authorized carrier location.

4

Receive Your Refund

After our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing