Frequently Asked Questions

Everything you need to know about your SWAY beauty experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials are dispatched, we will send a tracking link so you can follow your package's journey to your door.

Are SWAY products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All SWAY products are 100% cruelty-free and formulated without any animal-derived ingredients.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We want you to love your glow. If you are not completely satisfied, we offer a 30-day return policy for unopened and unused products in their original packaging.

Are your ingredients safe for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.